Recovery contact is not support
The email on the checklist receives security alerts, not help tickets.
Set Recovery Contact Info asks for an email and a verification code. That address is stored so we can warn you if a pairing reset or recovery is started. It is not the Quantum Follis support mailbox.
Support is contact@qselenterprise.com. Do not put your passphrase, seed, or private key in either mailbox. Support will never ask for them, and a real security alert will never ask you to send them either.
Still stuck? Contact support. We will never ask for your recovery passphrase, seed, private key, authenticator export, or the 6-digit email code.