Contact Support

Email qselenterprise@protonmail.com. Include the app (Quantum Follis or QSEL Authenticator), whether you are on mainnet or devnet, and what the screen said. A vault id helps if you still have it. You do not need to send a wallet secret for us to help.

We will never ask for

• Your recovery passphrase
• A seed phrase or private key
• An authenticator export or guardian shard
• The 6-digit code from a recovery-contact email
• A screenshot of a backup PDF or QR that contains key material

If someone claiming to be support asks for any of those, stop and email qselenterprise@protonmail.com yourself. Do not continue the other conversation.

Recovery alerts are a different mailbox

The email you enter in Set Recovery Contact Info receives security alerts about your vault. That address is not this support inbox, and writing to it does not open a support ticket. Alerts from us will not ask you to reply with a secret.

What to try first

• Fee reserve and LinkingNFT funding
• Pairing the authenticator
• Lost authenticator
• Recover a vault on a new phone

The full list is the Help Center. Privacy and terms are on their own pages.