Help Center

These articles match the current Quantum Follis and QSEL Authenticator flows. For an account problem, use Contact Support. Do not email your passphrase, seed, or private key. The video walkthroughs are on Tutorials.

• Vault, wallets, and the authenticator

  What each piece is, and which device holds the keys.

• Fund the fee reserve

  Which address to fund, and why SOL and QSELx are not interchangeable.

• Pair the authenticator and mint the LinkingNFT

  Download, create a key, scan, then mint.

• Secondary login

  A second way into the vault on this device.

• Recovery passphrase and the cold backup PDF

  The passphrase never leaves the device. The PDF is yours to store.

• Recovery contact is not support

  The email on the checklist receives security alerts, not help tickets.

• Guardians (2 of 3)

  Three authenticator devices, two of which must approve a recovery.

• Lost authenticator

  Reset pairing with the passphrase, guardians, and a wait.

• Recover a vault on a new phone

  Devnet recovery for this release. Mainnet recovery is not deployed.

• Send, receive, swap, and the send limit

  Everyday transfers, and when the authenticator must approve.

• Family Trader

  Invite a dependent onto wallets you choose.

• Trading bots

  A bot spends from a bot wallet you fund, after you accept the disclosure.

• Q-Pass

  A browser in the wallet. You are dealing with the site you open.

• Devnet and mainnet

  Test assets and real assets do not mix.

• Delete vault

  Removes the vault from this device only.